Refund & Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only no refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

To start a return, you can contact us at shop@shop123.co.za.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@shop123.co.za

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@shop123.co.za and send your item to the address we provide.

Should the customer order incorrectly, for example incorrect size, colour or shoe type, the customer will be fully liable for all return shipping fees that incurs. Please contact us for the current rate.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should deliver/courier your product to the address we supply

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shop123 will not accept returns when:

1. The Consumer Protection Act (CPA) specifically excludes ‘buyer’s remorse’ and Shop123 reserves the right to reject returns that are sought because the Consumer has ‘changed his mind’ or no longer wants the item after the purchase has been made.
2. Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
3. Where the goods have been purchased from other retailers and not Shop123
4. Where the goods fall into one of the following categories:
   1. Underwear, sleepwear, Swimwear or lingerie.
   2. Goods that have been personalized or custom made.
   3. Goods that have been specifically ordered for the Consumer and are not in ordinary stock.
   4. Goods that may pose a health or safety hazard if returned or reused. Food and drink products may not be returned.
   5. Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations.
5. Where customers refuse to cooperate according to the terms and conditions of shop123
6. Where customers willfully threat to press legal charges on no legal grounds.
7. Where the goods have been willfully damaged or have been damaged by the gross negligence of the consumer or retailer.
8. Where the goods have been damaged by Force Majeure, or an act of God such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside of Shop123 control.
9. Shop123 reserves the right to hold the consumer liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods

Shop123 exchanges:

Shop123 reserves the right not to process exchanges for any reason whatsoever, subject to sections 55 and 56 of the Consumer Protection Act of 2008, as amended.

Should a customer, consumer or user be unhappy with the colour, type, spec or quality of goods supplied, unlimitedsneakers.co.za may suggest an exchange or refund. Should an exchange not be a viable option, then unlimitedsneakers.co.za shall process a refund as per your original payment method.